Most businesses, from call centers to startups, are considering or have begun replacing their current phone service with a Voice over Internet Protocol (VoIP) telephone system. There are numerous reasons for making the switch, as companies that have already implemented these systems can attest. This article will discuss some aspects of selecting the best VoIP service provider.
Choosing a VoIP Provider Criteria
A VoIP phone system offers its users more than just a phone service. These platforms can be used for video communication, instant messaging, and other purposes. Because of the extensive feature set, you should have a long list of criteria to consider when choosing a VoIP provider.
This article will go over the following topics:
Make a list of your requirements.
Because there are so many factors to consider when choosing a VoIP phone, it’s critical to write down your requirements. It is a significant step to transition from a traditional phone service, such as a landline, to a VoIP platform. Consider what features of a telephone system are absolutely necessary to you. Here are some of the benefits of switching to a VoIP phone system:
- VoIP phone systems reduce the cost of a PSTN system significantly.
- This technology provides a comprehensive communications platform.
- VoIP phone service provides better service for cell phones and other mobile devices than PSTN.
- These platforms provide cutting-edge technology with a low learning curve.
The cost will play a significant role in determining which provider is best for you. However, the cheapest price is not always the best price, as factors such as service quality, customer support, service plan options, and others should all be considered when selecting a VoIP provider. The following is a breakdown of the fees associated with VoIP business phones.
Cost of Installation
A traditional PSTN phone connects your system to telephone service providers via copper wires. Because a VoIP system connects via the internet, installation should be free or very inexpensive. At most, you can expect to pay an account activation fee.
Cost Per User
A VoIP line should cost between $20 and $30 per month per user. Unlimited outbound calling, toll-free minutes, auto-attendant, call forwarding, caller ID, call waiting, call recording, call per user, and other basic features are available. Your PBX will most likely give you the option of paying annually or monthly.
Installation and per-user charges are unquestionably the most expensive aspects of VoIP service. However, here are some additional fees you may encounter:
Toll-free minutes are likely to be included in your plan, but they may not be unlimited. As a result, if you exceed the allotted amount, you will be charged.
- VoIP hardware: For your new phone system, you may need to purchase additional hardware, such as a new phone or an analog telephone adapter.
- Plan upgrades: If you decide that the VoIP plan you chose does not meet your company’s needs, you can move up to the next level. However, you should expect a higher price to accompany that.
This may seem obvious, but it’s critical to ensure that the platform you choose has the VoIP features and capabilities you require. However, if you’re unsure what to look for, here are some features to consider and why they’re important.
- An auto attendant is a menu system that uses automated voice prompts to direct callers to the appropriate agent or department. Because it can replace a live receptionist, it will save your team time and money.
- Call forwarding ensures that your customers’ calls are never missed. A VoIP system allows you to route a call to another extension or a different phone number entirely.
- Call analytics enables the collection of data such as call session metrics, behavioral trends, and so on. You can then use the data to make data-driven decisions.
VoIP service is vulnerable to system vulnerabilities because it is delivered over the internet. As a result, your data is technically vulnerable to interception or breach. As a result, it’s critical that you look for a VoIP provider who goes above and beyond to protect customer data.
High-level encryption is the most effective way to ensure call security. This refers to the process of encoding data from calls so that it can only be decoded with a description key.
The Bottom Line: VoIP Can’t Go Wrong.
At the end of the day, VoIP improves the efficiency and cost-effectiveness of your business communications while also providing excellent features. There are a lot of great options on the market, so as long as you know what you want in a business phone system, you won’t go wrong with whatever you choose.