VOIP

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Top VOIP Development Company

VOIP (Voice over Internet Protocol) is a technology that enables voice and multimedia communication over the internet. It allows users to make voice calls, video calls, and send messages using an internet connection instead of traditional telephone lines.

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Business VoIP

Business VoIP systems typically offer a range of features beyond traditional phone systems, such as call forwarding, voicemail, conference calling, and the ability to make and receive calls from multiple devices (e.g., desktop computers, laptops, smartphones, and tablets). Additionally, Business VoIP often provides cost savings over traditional phone systems, as the technology allows businesses to bypass the need for expensive hardware and maintenance.

Hosted VoIP
On-premise VoIP

Virtual VoIP
SIP Trunking

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Call Center

Call center software is a type of software used by businesses to manage their inbound and outbound call center operations. It provides a range of features and tools designed to streamline communication and improve customer service. Here are some common features of call center software:

Automatic call distribution
Interactive Voice Response
Call recording

Call monitoring
Reporting and analytics
Integration with CRM

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IVR Systems

IVR (Interactive Voice Response) systems are automated telephone systems that allow callers to interact with a computerized voice or touch-tone keypad to retrieve information, perform tasks, or reach a specific person or department. IVR systems can be used in various industries and applications, such as customer service, surveys, and order processing. Here are some common features and benefits of IVR systems:

Call routing
Automated responses
Personalization

Self-service options
Cost savings
Customer satisfaction

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Click To call

Click-to-call is a feature that allows customers to initiate a phone call to a business by simply clicking on a button on a website, email, or mobile app. Click-to-call technology is typically used in customer service and sales applications to improve customer engagement and conversion rates.

Convenience
Speed
Personalization

Metrics and analytics
Flexibility
Cost savings

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Predictive dialer

A predictive dialer is an automated phone system used by call centers to dial a large volume of outbound calls efficiently. The dialer uses algorithms to predict agent availability and call success rates to optimize the number of calls made per agent.

Call automation
Call pacing
Call prioritization

Call recording
Reporting and analytics
Cost savings

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Sms and MMS

SMS (Short Message Service) and MMS (Multimedia Messaging Service) are messaging services that allow users to send text and multimedia messages between mobile devices. VOIP (Voice Over Internet Protocol) systems can also integrate SMS and MMS capabilities, allowing businesses to communicate with customers through text messages.

Two-way communication
Personalization
Automation

Multimedia capabilities
Cost savings
Integration

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Omni Channels

Omni-channel refers to a business approach that integrates various communication channels, such as voice, email, chat, SMS, and social media, into a seamless and consistent customer experience. The goal of omni-channel is to provide customers with a unified and personalized experience across all channels, allowing them to interact with a business in their preferred way.

Channel integration
Personalization
Consistency

Efficiency
Flexibility
Metrics and analytics

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Channels

VOIP (Voice Over Internet Protocol) systems provide various communication channels that businesses can use to interact with customers, such as voice, video, chat, SMS, and email.

Voice VOIP
Video VOIP
Chat VOIP

SMS VOIP
Email VOIP
Social media VOIP

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Virtual Call Center

A virtual call center is a type of call center that allows agents to work remotely from anywhere with an internet connection, using a cloud-based call center software. In a virtual call center, agents can handle incoming and outgoing calls, as well as other types of communication channels, such as chat, email, or social media.

Flexibility
Scalability
Cost savings

Performance metrics
Channel integration
Security and compliance

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Introduce Our Projects

Software development outsourcing is just a tool to achieve business goals. But there is no way to get worthwhile results without cooperation and trust between a client company.